CU Resource Library

eBook

Monday, July 14, 2025 LemonadeLXP Inc

Crack the Code on Contact Center Turnover

Burnout is high. Turnover is higher. But it doesn’t have to be. This ebook breaks down why traditional training is failing your agents—and how modern tools are turning the tide at leading contact centers.

White Paper

Wednesday, July 9, 2025 Franklin Madison

Your Customers Have Insurance Gaps—Are You Letting Someone Else Fill Them?

Did you know that roughly 50% of Americans are underinsured or completely lack essential coverage? That means half of your consumer base could face financial devastation due to an unexpected event—whether it’s a medical emergency, a car accident, or identity theft.

Case Study

Tuesday, June 24, 2025 Lodestar

Is Your Marketing Strategy Proactive — Or Just Playing Catch-Up?

CMOs and marketing leaders are under pressure to prove ROI, personalize at scale, and deliver real-time engagement. But if your data strategy is reactive, you're already behind. In this guide, discover how proactive data use can transform your marketing from guesswork to growth-driving machine.

White Paper

Wednesday, June 11, 2025 Franklin Madison

Why Improving Member Engagement Is Critical for Credit Unions in 2025

What used to be a close, values-based relationship is becoming increasingly fragmented. Many credit unions are seeking deeper insights into their members’ evolving needs and levels of engagement.

Research / Report

Thursday, June 5, 2025 Elan Credit Card

Virtual Cards Are Going Mainstream. Is Your Credit Union Ready to Compete?

Digital-first members expect seamless, secure payment options — and virtual cards are leading the charge.

Research / Report

Monday, April 7, 2025 Franklin Madison

Why Insurance Should Be a Centerpiece of Your Financial Wellness Strategy

Insurance crosses different generations and life stages to play an important role in financial health for all consumers. Read our latest report to see why it should be a centerpiece of your financial wellness strategy.

Guide

Monday, March 17, 2025 Credit Snap

The Ultimate Guide to AI-Powered Lending at Credit Unions & Banks

This guide delves into the reasons for growing adoption of AI in lending, its biggest challenges, and the role of innovative lending platforms in the transformation of core processes for both lenders and borrowers.

On-Demand Webinar

Monday, March 3, 2025 LemonadeLXP Inc

One Bank | One Voice

Join us to learn how to sync employee training and member education for a seamless, consistent message. Get practical tips to build trust and loyalty—whether you’re in Training, Member Experience, Retail Ops, or the Contact Center.

On-Demand Webinar

Thursday, February 27, 2025 Appli

Smart Engagement that Connects Intent to Action

In this webinar learn more about todays digital lending journey from a former VP at POPi/o Video Banking and Eltropy, and see how you can embed smarter engagements that meet member expectations and increase your revenue.

White Paper

Thursday, January 16, 2025 Elan Credit Card

How to Optimize Your Credit Card Rewards Program

Learn what influences consumer decisions and preferred rewards, and how can your credit union’s reward cards reach optimal performance and top-of-wallet status

On-Demand Webinar

Thursday, December 12, 2024 LemonadeLXP Inc

Banking on AI: Enhancing Frontline Staff Capabilities

Discover how AI can transform your banking operations by empowering frontline staff with greater efficiency, improved productivity, and personalized support to elevate customer experiences.

White Paper