Credit Unions and other financial institutions stand to greatly benefit from the adoption of automation in customer service. With advances in artificial intelligence and chat technology, it's easier than ever to be where your customers are and - at the same time - lower the threshold for them to get in touch with your brand on their own terms.
What you’ll learn:
- The leading causes of poor customer experience in banking
- Why the chat channel is on the rise
- Chatbot use cases for banking
- How to put conversational AI into practice
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