Credit Unions and other financial institutions stand to greatly benefit from the adoption of automation in customer service. With advances in artificial intelligence and chat technology, it's easier than ever to be where your customers are and - at the same time - lower the threshold for them to get in touch with your brand on their own terms.
Deploying a chatbot powered by conversational AI as part of a digital customer service strategy has numerous benefits including extending support hours 24/7, increasing customer self-service and significantly reducing deflection rates and customer waiting times.
In this guide, we will examine the unique advantages of conversational AI when applied to customer service and internal support for banks, insurance firms, credit unions and other financial organizations.
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