Phone support continues to be the most widely used channel in Financial Institution contact centers. So, why then, have legacy IVR systems been ineffective and inefficient for decades?
63% of customers report that existing automated phone support systems force them to listen to irrelevant options, and 54% feel like they are being kept from getting through to a human at all.
Conversational IVR is the answer.
Thanks to advances in conversational AI, customers can now interact with voice bots that elevate phone support into the 21st century, leading to a reduction in contact rates, lower operational costs and improved response times.
In this guide, we explore how credit unions and financial institutions can leverage cutting-edge conversational IVR to empower self-service and reduce wait times, creating a positive and lasting brand impression with their customers.
Conversational IVR is the answer.
Thanks to advances in conversational AI, customers can now interact with voice bots that elevate phone support into the 21st century, leading to a reduction in contact rates, lower operational costs and improved response times.
In this guide, we explore how credit unions and financial institutions can leverage cutting-edge conversational IVR to empower self-service and reduce wait times, creating a positive and lasting brand impression with their customers.
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