Like many financial institutions, TFed Credit Union grappled with the inefficiencies and member dissatisfaction caused by manual, time-consuming fraud detection processes. Staff spent valuable hours daily reviewing suspicious transactions, taking them away from other critical tasks and leaving members in limbo. They sought a solution that would not only save time but also proactively and effectively flag fraudulent activity.

By partnering with Bankjoy and implementing their multi-layered, real-time fraud prevention solution, FraudSense, TFed Credit Union achieved remarkable results. This case study details their transformation, showcasing how advanced transaction monitoring, customized risk rules, and an intelligent alert system revolutionized their approach to security and member service.

For credit union executives focused on operational efficiency, risk mitigation, and member satisfaction, this case study offers invaluable insights into achieving tangible improvements.

Download this exclusive case study to learn how TFed Credit Union:

• Achieved an 85% reduction in time spent on fraud investigation, freeing up valuable back-office resources.

• Identified over $55,000 in attempted fraudulent transactions within the first six months, delivering significant ROI.

• Enhanced the member experience through decreased friction in low-risk transactions and improved communication during investigations.

• Transitioned from reactive investigation to proactive, real-time fraud detection, ensuring security without compromising efficiency.

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