Free White Paper
Best Practices for Supporting Digital Banking Products
Your members are switching to digital. Are you providing great support and nailing the member experience?
It’s no secret that the pandemic has accelerated digital transformation within the financial industry. By mid-2020, an FIS study found that 45% of consumers had changed how they interact with their financial institution since the start of the pandemic. Deloitte’s Realizing the Digital Promise study found that 35% of people have increased their online banking usage during COVID-19. Are you keeping up with these transitions?
In this white paper, you'll learn how to provide valuable support to both staff and members, as well as:
- The most common technology walkthrough mistake
- 5 ways technology walkthroughs drive digital adoption
- Building vs buying product walkthroughs
- Features to look for in an ideal tool
Fill out the form to gain access to this exclusive white paper now!